Contact us
FAQs
How can I see where is my order?
To check the status of your order, simply enter your tracking number in the designated field on our website here.
Your tracking number will be provided via email once your order has been placed and processed, allowing you to follow your delivery every step of the way.
Alternatively, send us message and we will get back to you within 24-horus.
Can I arrange a viewing or demonstration before buying?
We don’t offer in-person viewings at the moment, but we provide detailed product descriptions, high-quality images, and videos so you can see exactly what to expect before you buy.
Our team is also happy to answer any questions and guide you to the right choice.
Do you offer installation advice or guides?
Yes. Our biofireplace shop provides a clear, step-by-step manual in multiple languages, making installation quick and easy.
All units are securely packaged for safety during transport and designed for maximum convenience, so you can enjoy your new fireplace in minutes.