Privacy Policy

Last updated: 20/07/2025

1. Introduction

BioFireplace respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR).

2. Who We Are

This website is operated by BioFireplace, an online retailer using the WooCommerce platform. We are based in Ireland and serve customers throughout the EU. For any privacy-related questions, please contact:

Email: info@biofireplaces.ie

3. What Data We Collect

We may collect the following personal data from you:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order history and purchase details
• Messages sent via contact forms
• IP address, browser type, and device information

4. How We Collect Your Data

Your data is collected through the following methods:

• When you place an order via our WooCommerce store
• When you fill out contact or inquiry forms
• When you sign up for newsletters or marketing emails (if applicable)
• Automatically through cookies and analytics tools when you browse our site

5. Legal Basis for Processing

Under GDPR, we process your data on the following legal bases:

• Contract: To fulfil and deliver orders placed by you.
• Consent: When you voluntarily submit data via contact forms.
• Legal obligation: To comply with tax, invoicing, or business record requirements.
• Legitimate interest: To improve user experience and protect against fraud.

6. How We Use Your Data

Your data may be used for the following purposes:

• To process and fulfil your WooCommerce orders
• To contact you regarding your purchase or inquiry
• To send transactional or delivery updates
• To respond to messages sent via our contact forms
• To comply with accounting and tax laws
• To improve our website, products, and services

7. Sharing Your Data

We do not sell your data. Your data may be shared only with:

• Payment providers (e.g., Stripe, PayPal)
• Shipping and fulfilment partners
• Our hosting provider and WooCommerce platform (data stored securely)
• Analytics tools (e.g., Google Analytics – anonymised IP data)
• Government or tax authorities when legally required

8. Data Retention

We retain order-related data for as long as required by Irish law (typically 6 years). Contact form submissions and email inquiries are retained for no longer than 12 months unless required for legal or service-related reasons.

9. Cookies

Our website uses cookies to:

• Enable essential shop functionality (cart, login, checkout)
• Understand user behaviour and improve our website via analytics
• Remember user preferences

By using our website, you consent to the use of cookies in accordance with our Cookie Policy. You can disable cookies in your browser settings.

10. Your GDPR Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccuracies in your data
• Request deletion of your data (where applicable)
• Withdraw consent at any time
• Restrict or object to certain processing
• Request data portability
• Lodge a complaint with the Data Protection Commission (Ireland)

To exercise any of your rights, please contact: info@biofireplaces.ie

11. Data Security

We use SSL encryption, secure servers, and best practices to protect your data. However, no method of transmission over the internet is 100% secure.

12. Third-Party Links

Our site may contain links to external websites. We are not responsible for their privacy policies or content.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our services. Any updates will be posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: info@biofireplaces.ie
Website: https://biofireplaces.ie